Good to know

Trentino Residences apartments are available from 4:00 pm on the day of arrival and check out is by 9:30 on the day of departure.

Upon arrival, guests of Trentino Residences are required to pay a €150 deposit along with any outstanding balance. This deposit will be refunded at the end of the stay, following the return of keys and a staff inspection of the apartment.

In case of cancellation:

SUMMER:

• Cancellation is free of charge up to 4 days before the arrival date.
• In case of cancellation from 4 days before arrival until 11:59 PM on the day before arrival, a penalty of 30% of the stay will be applied.
• In case of cancellation from 12:01 AM on the day of arrival (local property time) or in case of no-show, a penalty of 100% of the stay will be applied.
• Any 30% penalty may be refunded in the form of a voucher valid for 1 year.
• The property reserves the right to modify booking conditions for requests involving more than 3 apartments.
• After check-in, in case of early departure before the check-out date, no refund will be issued for unused nights.
• If the booking was made using a refund voucher, in case of cancellation the voucher is considered used and will not be reissued. Changes are only possible if the value of the new stay is equal to or higher than the original one.

WINTER:

• Cancellation is free of charge up to 14 days before the arrival date.
• If the reservation is cancelled within 14 days before arrival and until 11:59 PM on the day before arrival, a cancellation fee equal to 30% of the total stay will apply.
• If the reservation is cancelled from 12:01 AM on the arrival date (local time of the property), or in the event of a no-show, a cancellation fee equal to 100% of the total stay will apply.
• The 30% cancellation fee may be recovered in the form of a voucher, which can be used within 1 year.
• The property reserves the right to modify the booking conditions for reservations involving more than 3 apartments.
• After check-in, in the event of early departure before the scheduled check-out date, no refund will be provided for any unused nights.
• If the reservation was made using a refund voucher, the voucher will be considered redeemed in the event of cancellation and will not be reissued. Changes are only possible if the value of the new stay is equal to or greater than the value of the original booking.

When confirming your booking, you can choose between two payment options:

1. Credit card as guarantee (Visa or Mastercard)

The card is required only as a guarantee of the booking.
Payment for the stay will be made directly at the property.
Upon arrival, the balance can be paid in cash, by debit card, cheque, or credit card (Visa or Mastercard).

2. Advance payment via PayPal

You can choose between two options:

• Full advance payment at the time of booking.
• Payment in 3 instalments:
  • The first instalment is charged immediately upon booking.
  • The remaining two are charged automatically one month apart.

The access hours, rules and procedures for using the common area services - such as the swimming pool, wellness centre, gym, games room and baby room - are determined by the management of each residence and may vary depending on the season and period.