Good to know

Here are some answers to your questions

When the anticipation of a holiday kicks in, many questions arise. What time is check-in? What to do to cancel a reservation? Read on and plan your next stay.

Check-in and check-out

Trentino Residences apartments are available from 4:00 pm on the day of arrival and check out is by 9:30 on the day of departure.

Security Deposit

Upon arrival, guests of Trentino Residences are required to pay a €150 deposit along with any outstanding balance. This deposit will be refunded at the end of the stay, following the return of keys and a staff inspection of the apartment.

Cancellation Conditions

In case of cancellation:

Up to 4 days before arrival, cancellation is free of charge
For cancellations with less than 4 days' notice, the penalty is 30% of the amount due, recoverable as a deposit for stays to be used within one year
After arrival, in case of a departure earlier than the check-out date fixed at the time of booking, there is no reimbursement of unused nights
Different conditions are in force in case of deposit payment.

Methods of payment

On arrival, the balance can be paid in cash, debit card, cheque or credit card (Visa or Mastercard).

Common area services

The access hours, rules and procedures for using the common area services - such as the swimming pool, wellness centre, gym, games room and baby room - are determined by the management of each residence and may vary depending on the season and period.